PRIVACY POLICY
We respect and are committed to protecting your privacy. We may collect
personally identifiable information when you visit our site. We also automatically
receive and record information on our server logs from your browser including
your IP address, cookie information and the page(s) you visited. We will not sell
your personally identifiable information to anyone.
SECURITY POLICY
Your payment and personal information is always safe. Our Secure Sockets
Layer (SSL) software is the industry standard and among the best software
available today for secure commerce transactions. It encrypts all of your personal
information, including credit card number, name, and address, so that it cannot
be read over the internet.
REFUND POLICY
All sales are final. All tickets are non-transferable. In the event of a trip cancellation, issued
by the captain of the vesse, a refund is possible within 30 days of the cancelled trip. After
the 30 day period, a cancelled trip ticket is only valid for a future trip. The ticket holder can opt
in the event of a cancelled trip to transfer the ticket to another trip, subject to availability.
BOARDING PASS POLICY
All tickets and vouchers must be redeemed for boarding passes prior to boarding any
any vessel.
WEATHER POLICY
Trips sail rain or shine. The vessel can safely and comfortably accomodate passengers
in a dry, climate controled cabin. In the event of inclement weather, the trip will still sail,
and no refunds will be provided. See our refund policy.
MARINE MAMMAL GUARANTEE POLICY
On all regularly scheduled marine mammal trips, we guarantee marine mammal sightings.
In the event that marine mammals are not sighted, a free pass will be issued for another
trip. Marine Mammals include whales or dolphins or porpoise, all members of the order Cetacea.
The guarantee only applies to marine mammal watching trips. Special events are not part of our
regularly scheduled trips. No refunds will be offered.
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